Question 1

What services do you offer?

Accepted Answer

We offer an event consultation, planning and coordination service. We specialize in weddings, social and corporate events. We offer a tailor made service to fit your requirements. Every event is unique and we have the capacity to fulfill your requirements from start to finish. We are able to find venues, organize catering, décor, accommodation, staffing, equipment among others.

Question 2

What are your areas of expertise?

Accepted Answer

We work from start to finish on both commercial and personal events. These range from product launches, conferences and company award evenings to celebratory birthday, weddings and anniversary events. We’ve worked across all business sectors and are happy to provide references and testimonials.

Question 3

How early do we need to start planning an event?

Accepted Answer

Whilst this obviously depends on the size and nature of the event, we’d always advise you to start putting plans in place as early as possible. 
At certain times of the year, certain venues may need to be booked well in advance, as well as reputable suppliers and vendors. 
We advise handing over the reins to us as soon as you’re aware of an event to be planned. This gives us adequate time to factor in back up plans as well as leaving ample time to negotiate, plan and ensure everything’s in place for your big day.

Question 4

Can I suggest or bring my vendors?

Accepted Answer

The short answer is, yes.

However, we have worked hard at developing relationships and we can guarantee the quality of the service of vendors we suggest. However, we are more than happy to work with any vendors you would prefer.

Question 5

What event management services do you provide?

Accepted Answer

We manage weddings, corporate and social events not limited to concerts, exhibitions, birthdays, conferences, vow renewals etc. Our event managers handle everything, including arrivals and departures, ticketing and registration, securing the venue, permits, police and fire safety, security, transportation, valets, destination management, and anything else you can think of.

Question 6

Do you offer Day of Coordination support?

Accepted Answer

We can certainly provide this service if it is something you are seeking. 
This will allow you to concentrate of being fully present at your event and not worrying about the behind the scenes operations. This service is billed depending on your guest capacity and on your type of event.

Question 7

What’s the difference between event design and event planning?

Accepted Answer

Event design and event planning work hand in hand to deliver a successful event. Event design is about bringing your event to life with appropriate colours, themes, seating, etc, whereas event planning co-ordinates the logistic elements and budget management.
IContact Events offer tailor made events. This means we incorporate both event design and event planning to create that perfect event.

Question 8

What is your refund and cancellation policy?

Accepted Answer

We are aware that sometimes things happen which are outside of your control.
In the event of needing a refund for a cancelled event, do discuss this with us as early as possible, before extra services and products may have been ordered. 
We will discuss our policies with you before entering into contracts and then liaise with you in the unfortunate event of an event being canceled.

We believe it’s important that all parties are aware of their obligations and responsibilities. This goes a long way towards maintaining professionalism, enjoying healthy relationships with loyal vendors and suppliers and ensuring our customers are always delighted with our service to them.

Question 9

How do you keep budgets on track?

Accepted Answer

We are meticulous about keeping track of everything we need to spend money on. This is done by constant monitoring and updating spreadsheets, knowing where to prioritise spending and keeping aside a budget to cater for emergency contingencies.

Question 10

Do you charge separately for your various event services?

Accepted Answer

Some of our services come standard, others are priced separately. In order to get an idea of what your event will cost, contact us to speak with one of our friendly event planners today. They can give you a free estimate based on your individual needs.

Question 11

Who handles my event?

Accepted Answer

We have a  team of event planners and event managers to meet your every need. They handle all the planning, day of event arrangements and coordination. On the day of your event, they will be on hand to make sure everything runs smoothly so that you can focus on having a good time with your guests.

Question 12

What if I want to manage my own event?

Accepted Answer

We welcome your involvement in every step of the process when it comes to making your event come to life. If you want to oversee the logistics on the day of the event, we will still provide an event manager to assist you. However, we suggest that you take the opportunity to tend to your guests and let us worry about the logistics.

Question 13

What are your fees for planning an event?

Accepted Answer

This really depends on the event type and level of involvement and realizing your expectations. In order to allow everyone to get just the service they need, we charge 20% of total budget for some and charge flat rates for others.  Contact us to know which applies to your event.
 
PLEASE NOTE: Day of event coordination holds a N200,000 minimum fee.

Question 14

Can I get free consultation?

Accepted Answer

Of course! We’d never dream of trying to plan your event without making sure we know just want you’re looking for and how to proceed. There is a $200 consultation fee that will be waived if you decided to move ahead with the event.

Question 15

How do you select your event vendors?

Accepted Answer

Along with our considerable experience with event organising and several other activities, we have developed strong relationships with a number of high-quality vendors in Nigeria. A big part of our work is reviewing each vendor and making sure they're the best in their sectors and have all of the necessary approvals. We really like to partner with suppliers that are enjoyable to work with, as we think it helps the whole planning process go more seamlessly.

Question 16

How should I book your services?

Accepted Answer

This all depends on the type and size of event you are planning. If it’s a wedding, we would say to start the conversation when you’ve set your date (we recommend 8-12 months in advance where possible). 
Other events can certainly take a shorter planning time.  All in all, always start the planning early. It’s better to have some breathing room as the event approaches. That being said, we’re totally comfortable working in a last minute, high-stress environment, so if you find yourself needing to plan a last minute event, don’t hesitate to call. We’ll let you know if it’s not possible to do, but our attitude is “there is always a way”.

To book a consultation, check our contact page.

Question 17

How often will we meet?

Accepted Answer

This is best answered when we have our first consultation. Once we know what you would like your event to be like, we can make a schedule. At the time of the consultation, we will come up with an estimate for total number of meetings and hours needed in order to help you stick to your budget.

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